Network Operations Engineer (IT Communications Analyst III)

The Riverside County Information Technology, Network Operations Unit is seeking a highly motivated and team-oriented Network Operations Engineer to join their team in Riverside.

Please note that Network Operations Engineer is a working title for the classification of IT Communications Analyst III .

The Network Operations Engineer plays a critical role in ensuring the availability, performance, and reliability of the organization's enterprise and public safety network infrastructure.

This position is responsible for monitoring network performance, measuring resource availability and capacity on a scheduled basis, and responding to and resolving network issues through root cause analysis and resolution tracking.

In the event of a network outage, the engineer provides diagnosis across layer 1 to layer 3, initiates corrective actions, and communicates updates to stakeholders and customers as needed.

Key responsibilities also include the configuration, installation, and maintenance of enterprise-grade hardware, including Cisco routers and switches, Aruba switches and wireless access points, Ciena routers, Clearpass, CradlePoint cellular routers, Fortinet Firewalls and Palo Alto firewalls.

The engineer will use tools such as NetBrain, SolarWinds, Panorama, and Aruba Central.

While these are the core duties, daily tasks are ultimately determined based on incoming support tickets and special projects, requiring close collaboration with cross-functional teams.

The ideal candidate demonstrates strong communication skills, a commitment to customer service, and a deep understanding of the critical nature of system availability for both enterprise and public safety networks.

This role requires a self-motivated professional with a strong aptitude for learning, a willingness to adopt new technologies, and an eagerness to share knowledge in a team-oriented environment.

Preferred certifications include Cisco CCNA, CCNP, Network+, ACA-S, ACP-S, CWNA, ACCX, CRS-A, and CRS-P.

A customer-focused mindset and the ability to communicate information clearly, confidently, and professionally are essential for success in this position.

The IT Communications Analyst III is the lead level classification in the IT Communications Analyst series and reports to a supervisory or manager level position.

Advancement to the next level is obtained by competitive selection through an open recruitment.

This position will be on a rotating on-call shift to serve as a resource for the resolution of technical issues and may require onsite troubleshooting so travel throughout the county may be required.

Schedule: This position follows a 9/80 work schedule.

During the training period, the selected candidate will be required to work onsite at least once per week.

Upon completion of training, remote work will be permitted, with in-office attendance required on an as-needed basis.

This schedule is subject to change at the discretion of the department.

About Riverside County Informatio...