Cluster Catering Sales Executive

What's your passion? Whether you're into tennis, painting or gardening, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Reporting to the Director of Events, in this role you will develop catering business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.

Oversee client functions to ensure customer satisfaction.

You will be responsible for booking and servicing myriad events in the medium to large range.

DUTIES & RESPONSIBILITIES:


* Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.

Actively prospect and qualify new business.


* Negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines.

Accurately produce and/or review all sales contracts and/or banquet/catering event orders.


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

Disseminate sales-related information to other departments as appropriate.


* Promote teamwork and quality service through daily communication and coordination with other departments.

Key departmental contacts include all hotel departments.


* Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards.

Ensure deficiencies are corrected by appropriate personnel.


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures


* Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.


* Monitor and ensure all functions a...