Rooms Division Manager (Front Desk and Housekeeping)

Key Accountabilities


* Oversee operational, financial, and service standards for Housekeeping and Guest Services.


* Ensure guest and associate satisfaction through effective leadership and communication.


* Maintain positive relationships with property owners and optimize transient segment revenues and market share.


* Monitor and control expenses to maximize profitability.


* Develop and implement policies, procedures, and SOPs to ensure compliance and efficiency.


* Prepare and manage annual Rooms Division budget and forecasts.

Qualifications

Education & Experience:


* Minimum 3 years of progressive experience in hotel operations or related field.


* High School diploma or equivalent required; college coursework in hospitality preferred.


* Previous supervisory experience in either housekeeping or front desk required.


* Previous supervisory experience in both housekeeping and front desk is preferred.

Skills & Competencies:


* Strong leadership and problem-solving skills.


* Ability to work effectively under pressure and in a fast-paced environment.


* Proficient in Microsoft Office (Excel, Word, PowerPoint) and hotel management systems.


* Excellent oral and written communication skills; multi-lingual skills a plus.


* Financial acumen and ability to analyze data for decision-making.

Work Environment & Physical Requirements


* Variable temperature and noise conditions; indoor and outdoor work.


* Exposure to cleaning chemicals, dust, and odors.


* Ability to stand and walk for extended periods; lift up to 20 lbs occasionally.


* Must maintain professional appearance and grooming standards.

Essential Duties & Responsibilities


* Lead and manage Housekeeping and Guest Services teams to deliver exceptional guest experiences.


* Handle guest complaints promptly and professionally, ensuring resolution and satisfaction.


* Conduct regular inspections of guest rooms and public spaces for quality and cleanliness.


* Monitor inventory levels and oversee ordering of supplies within budget guidelines.


* Participate in revenue optimization strategies and communicate effectively with the front office team.


* Ensure compliance with brand standards and franchise requirements.


* Serve as Manager on Duty and attend executive and departmental meetings as needed.


* Fill in as needed in front desk and housekeeping operational needs.