Fetal Care Center Perinatal Access Representative

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones.

They are accountable for receiving intakes, scheduling, registration, and insurance validation.

The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians.

This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions:


* Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies.

Escalate concerns in a timely fashion to appropriate teammate.


* Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.


* Timely documentation in electronic medical record (EMR).


* Communicates with families to ensure an understanding of the referral process.


* Acquires maternal records for all referrals.


* Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.


* Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.


* Contributes to data entry, the use of databases and responsible practices around the use of PHI.


* Participates in QI initiatives defined within the NFCC.


* Coordinates telehealth appointments for sub-specialty providers and families.


* Participates in and represents the Team in departmental programs and meetings.


* Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements:

High school diploma

Associate degree preferred

3-5 years of job related experience

About Us

Nemours Children's Health is an internationally recognized children's health system.

With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida.

Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals.

We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I.

DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health.

Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive.

It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy.

We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally re...