Surety Data and Operations Analyst

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The Surety Data and Operations Analyst will be responsible for managing initiatives to automate processes and enhance efficiencies within the commercial surety division.

This role requires a strategic thinker with an understanding of surety operations and automated workflows.

The successful candidate will collaborate with cross-functional teams to identify automation opportunities, work on implementation projects, and aid in continuous improvement efforts.

Key Accountabilities/Deliverables:


* Collaborate with teams to assess current processes, and aid in prioritizing initiatives based on potential impact and feasibility.


* Identify opportunities for process automation, workflow optimization, and technology integration within underwriting, billing, and customer service functions.


* Aid in integration efforts with existing systems to ensure seamless data flow and process synchronization.


* Communicate frequently with internal and external stakeholders to analyze workflows, identify pain points, and design solutions with automation.


* Conduct user acceptance testing and quality control to ensure system performance and reliability.


* Assist in the development and implementation of an internet-based business issuance system.


* Prepare documentation, conduct training, create, and adhere to timelines, identify solutions to roadblocks, and coordinate deliverables for projects.


* Aid in the development of business and technical requirements for new features and enhancements.


* Assist in developing bond types, forms, and communication tools for automated systems.


* Assist in creating and implementing new workflow processes.


* Aid in conducting user, process, and authority audits to ensure compliance and optimize operational effectiveness.


* Conduct research on bond requirements.


* Configure and maintain commercial surety bond types and associated risks within systems.


* Assist Director of Surety Data Solutions with development of queries and reports as needed.


* Assist Director of Surety Data Solutions with the development and support of database tools required for workflow, management, and tracking.

Technical Knowledge and Understanding:


* Proficiency in data technologies and programming languages, such as SQL, Power BI, Postman, Excel, Visual Basic, etc.


* Ability to use analytical methods in complex business processes to find workable solutions.


* Ability to generate innovative strategies and solutions.


* Ability to manage several projects.


* Effective communication and interpersonal skills.


* Proficiency in underwriting software systems, billing systems, Microsoft Office Suite, and Adobe.


* Time management and prioritization skills.


* Able to multi-task and collaborate effectively with others in a high-performance team environment.


* Ability to work independently and perform quality work within deadlines.


* Understanding ...