Customer Service Specialist

Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:
032859 Customer Service Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

Our Vision

Be the best performing customer service company in the world.

Our Purpose

We create packaging solutions for life’s essentials.

Key Responsibilities


* Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


* Trains new Customer Service Coordinators.


* Performs other duties as assigned.

Education and Experience


* Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills


* Exceptional skills in verbal and written communications.


* In-depth knowledge of product.


* Proficient computer skills with the ability to learn new software.


* Solid knowledge of basic office equipment (i.e.

copiers, fax machines, calculators, etc.).


* Excellent organization and data entry skills.


* Good attention to detail.


* Self starter that can work with minimal supervision.

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At Greif, we believe that our colleagues are the center of our success.

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