Research Administrator (Remote - Albany, NY)

Description & Requirements

Maximus is currently hiring for a Research Administrator to join our New York State of Health (NYSOH) team.

This is a remote opportunity that requires residency in Albany, NY.

The Research Administrator is responsible for processing escalated documents received from individual and small business consumers.

The Research Administrator is the escalation point responsible for understanding and providing information for addressing and resolving escalated tasks.

This may require both outbound and inbound phone responsibilities and direct contact with consumers.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Maintain updated knowledge of Insurance Affordability Programs and the information required for eligibility.
- Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.
- Access, read and interpret data elements on all applicable MAXIMUS, Project, and State systems to provide support, resolve inquires and educate consumers.
- Provide assistance to consumers seeking health care coverage.
- Process paper applications and verification documentation for health care coverage.
- Document all consumer inquiries using the applicable MAXIMUS, Project and State systems.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer consumers to alternate sources when appropriate.
- Enter appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and use every call as an opportunity to provide education and support.
- Facilitate translation services for non-English speaking callers according to procedures...