Customer Support Specialist

Your Job

KBX is searching for a Customer Support Specialist out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.

The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.

Our Team

Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.

We build lasting partnerships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.

What You Will Do



* Communicate with external customers to schedule delivery appointments


* Partner with other departments to reschedule missed delivery appointments


* Handle communications from external customers regarding delivery questions


* Develop and maintain business relationships across the supply chain with both internal and external customers


* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste


* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved


* Maintain proper documentation for standard operation procedures


* Track and provide a high level of communication on load statuses


* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics


* Work with customers and carriers through service sensitive situations and handle in a respectful manner


* Support operational needs by taking on various tasks

Who You Are (Basic Qualifications)



* Experience working with customers


* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook

What Will Put You Ahead



* Experience working in the Supply Chain or Logistics or Transportation industry


* Experience partnering across departments to coordinate logistics and supply chain activities


* Experience using a transportation management systems (TMS) or logistics software to track and manage loads

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Milit...