Escrow Processing and Secondary Investor Reporting Supervisor

This position is responsible for supervising the daily operations for escrow administration and secondary market investor services of the Bank’s residential mortgage, commercial, business banking, consumer and home equity loan portfolio.  Workflows are to be monitored to ensure completion in accordance with the Bank, state and federal regulatory and investor guidelines. 

Position Responsibilities



* Supervise the daily work related to escrow items, including but not limited to: flood insurance, property insurance, lender placed insurance, private mortgage insurance and real estate property taxes across all applications.   Ensure accuracy of work and resolve issues within the scope of authority.


* Supervise the daily work related to secondary market investors for all reporting and remitting activity.  Ensure accuracy of work and resolve issues within the scope of authority. 


* Possess a comprehensive knowledge of the Horizon Loan, Mortgage and General Ledger System functionality. 


* Coordinate with management and monitor new release testing.

Keep abreast of new system features, research usefulness and implement when appropriate. 


* Coordinate with management and participate in all aspects of loan data conversions.


* Develop assigned colleagues through coaching and performance management.

Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.

Perform annual evaluation of employees.


* Responsible for creating, implementing and updating loan escrow and investor related procedures for all loan products and applications.

Serve as application administrator as appropriate.


* Develop strong working relationship with all internal customers; providing assistance and training when needed.

Ensure superior customer service is provided to all customers.


* Continually seek opportunities for process improvement and gains in efficiency through the evaluation of current practices and the implementation of system functionality


* Assist management with monthly and quarterly reporting items


* Assist management during internal and external audits


* Assist management on special projects and perform other servicing related duties as assigned


* Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policies and procedures and ensure all related team members are appropriately informed 

Position Qualifications



* Minimum 2 years in a loan related leadership role


* Minimum 2 years of experience working with loan escrow administrative and secondary market investor loan activity


* Knowledge of CFPB, GLBA, RESPA, Flood Regulations, Reg Z, SCRA


* Knowledge of FNMA, FHLMC and FHLB guidelines


* Possess strong organizational skill


* Possess strong analytical skills with numeric aptitude


* Possess strong written and oral communication skills
...