Virtual Services Sales Representative

Key Responsibilities



* Manage the Leads and Customer Requests


* React quickly to customer requests within prescribed SLA


* Manage all the Leads which have standard Services scope with the main focus on


* Contract Renewals and upselling recurrent business.


* Take inbound calls and e-mails to support existing customer base


* Answer customer questions and educate on all SE Services offers


* Research & develop new points of contact and potential account identified from


* Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)


* Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)


* Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell


* Build and manage Services Opportunity Pipeline


* Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline


* Maintain the Account or Installed Base data in SE systems (BfO/bFS)


* Meet daily goals for outbound sales calls to follow-up customer requests and the Leads


* Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads


* Document all records of customer interaction and activity in bFO


* Develop up & cross-selling between Line of Businesses service offer


* Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country


* Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities


* Report accurate monthly order forecasting

What qualifications will make you successful for this role?



* Bachelor /associate degree in Electrical / Electronic Engineering


* 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent


* native speaker level for local context, good level of English (written, verbal)


* Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic


* Strong interpersonal skills, seeking new ways of learning to upskill himself or herself


* Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.


* Familiarity with Schneider Electric products and services.


* Good verbal and written communication skills


* Able to prioritize and manage multiple tasks and build customer relationships.


* Successfully complete assigned training paths and successfully engage in technical sales conversations.

Conversant with Digital interaction tools such as Video Conferencing and can effectively com...