Manager Key Accounts Service Sales

Job Description: Key Account Manager - Service Sales

Reporting to: General Manager Key accounts, Field Services (Direct Reporting)
Location: Gurgaon
Business Scope: Power and Digital Power Services

Role Overview

The Key Account Manager - Service Sales will be responsible for driving Schneider Electric's Services business across Power and Digital Power portfolios for Key accounts in North Region in India.

This role is pivotal in achieving key KPIs including Recurring Services, Digital Services, Modernization ( MV/LV & DP) business, increasing recurring revenue through AMC/OTC, and pitching sustainability solutions at the C-level.

Ideally, the candidate must have some experience selling revamp electrical infrastructure such as ACBs, VCB's, Numerical relays, ATSs, power services, and digital offerings, and be able to recommend the correct solutions to customers.

The position requires close collaboration with Team Leads (TLs) and cross-functional stakeholders to maximize the impact of SE Services.

Key Responsibilities


* Drive Digital Solutions:
Proactively promote and sell Schneider Electric's digital service offerings to Key Accounts Customer , ensuring adoption and integration into customer operations.


* Focus Consulting Business
Expand consulting audit business by leveraging sustainability solutions to identify efficiency improvements and value for customers.


* Develop Modernization through Circularity

Drive business growth in critical facility operations by identifying opportunities within Key accounts, proposing tailored solutions, and expanding service offerings in customer accounts


* Increase Recurring Revenue:
Grow recurring revenue streams through Annual Maintenance Contracts (AMC), On-Time Contracts (OTC), and other service agreements.



* C-Level Engagement:
Build and nurture relationships with C-suite executives, especially around sustainability, energy efficiency, and digital transformation initiatives.


* Account Management:
Own the end-to-end relationship with assigned Key accounts, ensuring high levels of customer satisfaction and retention.


* Consultative Selling:
Provide consultative solutions sales process to prospects and existing customers, including site modifications, upgrades, and digital offers.


* Reporting & bFO:
Maintain accurate customer and prospect data in bFO (Salesforce), track pipeline, and report on progress against KPIs.



* Proven track record in consultative/solutions selling, especially to C-level stakeholders.


* Experience in digital solutions, sustainability, and recurring revenue models (AMC/OTC).


* Strong analytical, presentation, and interpersonal skills.


* Ability to motivate teams, multitask, and deliver results in a matrix environment.


* Excellent written and verbal communication skills.


* Professional demeanour and ability to interact at all organizational levels.


* Willingnes...