Senior Product Operations Associate

The Card Installments team is dedicated to meeting the borrowing and financing needs of our customers through installment lending solutions.

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across products.

As a Senior Product Operations Associate in Card Installments General Management team, you will contribute to the success of our installment lending products by partnering with the Product, Engineering and Controls teams to ensure and monitor product performance, support process documentation and audit readiness.

You will collaborate with cross functional teams to optimize all operational processes.

Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.

Job responsibilities



* Monitor, validate and remediate daily exceptions for all Card Installments products, ensuring SLA adherence from Ops partners and engaging remediation teams as needed


* Monitor product performance and report on key operational metrics to identify trends and areas for improvement


* Serve as GM central point of contact for Data & Analytics and Product Managers; lead executive escalations, including research, partner engagement, and share root cause analysis and incident activity with relevant stakeholders


* Coordinate issue management by opening, tracking, and resolving issue from end-to-end


* Track issues and trends, sharing comprehensive information with product and partner teams to inform solutions


* Collaborate with cross-functional teams to implement process enhancements and hold partners accountable for execution


* Provide guidance regarding Card Installments procedural, technical and operational changes requiring standing up a new control process; support the design, documentation, implementation and monitoring of new products and services (process mapping, procedures, contractual obligation with external partners)

Required qualifications, capabilities, and skills



* 4+ years of professional experience


* Ability to write and debug SQL queries and work with large, structured/unstructured dataset (Snowflake/ICDW/Teradata)


* Understanding of basic tech software functionalities (API, logs, JIRA)


* Proven track record of managing production and operational issues


* Strong organizational skills and effective verbal and written communication skills


* Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision


* Controls-focused mindset

Preferred qualifications, capabilities, and skills


* 1+ year data analyst experience


* Experience with C3 green screens, Admin Tool, and/or ServiceNow


* Experience supporting product development


* LLM suite knowledge


* Knowledge of Chase organization, processes...