SAP Level 1 Support Specialist

As a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders.

Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities:

Act as the first point of contact for technical support inquiries via phone, email, or ticketing system.

Provide timely and accurate responses to customer inquiries, troubleshooting technical issues related to Schneider Electric products and solutions.

Document and escalate complex issues to Level 2 support or relevant teams, ensuring proper follow-up and resolution.

Guide customers through diagnostic procedures to resolve technical problems, and provide clear and concise instructions.

Collaborate with cross-functional teams to share knowledge and contribute to the continuous improvement of support processes.

Contribute to the creation and maintenance of support knowledge base articles and documentation.

Technical diploma or bachelor's degree in a relevant field.

Proven experience in a technical support role, preferably in the technology or energy management industry.

Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues.

Excellent communication skills and customer service orientation.

Familiarity with CRM systems and support ticketing tools.

Ability to work effectively in a fast-paced, dynamic environment and prioritize multiple tasks.

Proficiency in English; additional language skills are a plus.

Join Schneider Electric and become part of a global team that is dedicated to ensuring customer success through cutting-edge energy management and automation solutions.

Apply now and help us empower the digital transformation of energy management and automation!

Please note that this job description is for illustrative purposes only and is not an official Schneider Electric job posting.

For actual job opportunities, please refer to our official career portal.

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