Senior Customer Success Manager - VP

Overview

JP Morgan Workplace Solutions is a global leader in equity compensation management, offering a premier cloud-based platform for administering equity plans for public and private companies.

Serving over 1,800 corporate clients, from start-ups to multinational corporations, we manage nearly $300 billion in assets for over 1 million employee participants worldwide.

We are a dedicated global team of over 1,000+ professionals at the forefront of transforming equity compensation worldwide.

This role is dedicated to supporting private companies at every stage, from pre-seed to IPO, helping them navigate the complexities of equity management and drive successful outcomes for their employees and stakeholders.

Role Summary

As a Senior Customer Success Manager (VP) at Workplace Solutions, you will serve as a strategic leader and trusted advisor to our clients, driving commercial conversations and building influential relationships across J.P.

Morgan.

You will manage complex client portfolios, lead cross-functional initiatives, and deliver exceptional client outcomes.

In this hands-on leadership role, you will mentor and develop junior team members, champion the voice of the customer, and proactively identify opportunities for growth, upsell, and cross-sell.

The ideal candidate demonstrates tenacity, commercial acumen, and a collaborative spirit, with a proven ability to influence stakeholders and deliver results in a dynamic, global environment.

Key Responsibilities


* Manage and nurture key relationships with high-value customers and senior stakeholders across J.P.

Morgan.


* Drive commercial conversations, identifying and executing opportunities for upsell, cross-sell, and revenue growth.


* Serve as a strategic advisor to clients, understanding their business needs and delivering tailored solutions.


* Oversee complex client portfolios, ensuring exceptional service delivery and client satisfaction.


* Lead cross-functional initiatives, collaborating with product, engineering, sales, and support teams to optimize the customer experience.


* Champion the voice of the customer, advocating for client needs and influencing product and process improvements.


* Mentor and develop junior team members, fostering a culture of excellence, collaboration, and continuous learning.


* Proactively identify and address risks, challenges, and opportunities within client accounts.


* Analyze customer feedback and market trends to inform strategy and drive innovation.


* Represent Workplace Solutions in senior-level client meetings and industry events, enhancing the firm's reputation and market presence.


* Ensure clear, effective communication with clients and internal stakeholders at all levels.


* Develop and implement account plans to achieve revenue and growth targets.

Required Qualifications, Skills, and Capabilities


* Proven experience in relationship management within global companies, preferably ...