Rewards Product Associate

As a Rewards Product Associate within the Loyalty team, you will collaborate with internal cross-functional teams and external vendors to address operational challenges and promote continuous improvement.

You will cultivate professional relationships across a matrixed environment, effectively communicating and presenting to stakeholders and partners.

Job Responsibilities:


* Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement.


* Cultivate professional relationships across a matrixed environment.


* Communicate and present effectively to stakeholders and partners.


* Demonstrate exceptional interpersonal skills, including relationship building.


* Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information.


* Work autonomously, managing competing priorities and making informed decisions.


* Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions.


* Assess operations, processes, and practices to identify risk trends and areas of opportunity.


* Evaluate the design and effectiveness of management and business process controls.


* Investigate and resolve issues or anomalies, escalating complex cases as appropriate.


* Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives.

Required Qualifications, Capabilities, and Skills:


* Exceptional interpersonal skills for collaboration and relationship building.


* Excellent written and verbal communication skills for effective reporting and stakeholder engagement.


* Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.


* Commitment to confidentiality and integrity in handling sensitive information.


* Adaptability and willingness to learn new skills and take on new challenges.


* Creativity and structured approach to problem-solving.


* Proficient knowledge of control, risk management, and issue management concepts.


* Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas.


* Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly.


* Familiarity with operational processes, risk management, and regulatory requirements.


* Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles.

Preferred Qualifications, Capabilities and Skills:


* Bachelor's degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management.


* 5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, op...