Senior Project Manager

Altai Systems delivers association-specific CRM software built on top of Microsoft Dynamics 365 CRM using the Power Apps suite of tools.

We have an exciting opportunity available for a talented Senior Project Manager to join our Professional Services Team.

Our Project Managers are more than just project coordinators – they are skilled strategists, detailed analysts, and dynamic leaders that are relentless about customer satisfaction.

They take the time to get to know our clients’ businesses intimately and exude a passion for streamlining processes and maximizing efficiencies.

The client-facing Senior Project Manager position is the ideal role for an experienced, detail-oriented, collaborative business leader that craves project success.

Job Responsibilities:


* Client Research
+ Work with the Sales team to gather detailed knowledge about a new client, their requirements, and how our proposed solution will best meet their needs.
+ Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process.
+ Coordinate internal transition meetings between the Sales team and the Project team to ensure all resources are well prepared to begin the engagement.


* Project Kickoff and Discovery
+ Lead a project kickoff meeting to ensure all teams are well aligned and prepared for next steps.
+ Coordinate a thorough discovery and requirements analysis process to help our team understand the client’s business needs, goals, and objectives.


* Documentation and Implementation
+ Review the requirements and documentation created by Altai’s Business Analyst.
+ Review business process specs, user stories, use cases, and test criteria for agreed upon requirements (base and custom).
+ Present project documentation to client team for sign-off.
+ Collaborate with Business Analysts, Consultants, and Developers to convey any custom requirements to internal project teams.
+ Work with clients to develop new best practice business processes that fit Altai’s software, out-of-the-box.


* Project Planning and Management
+ Identify the appropriate internal project resources based on skillset, availability, and general fit to allocate to each project.
+ Assign and manage resources through our internal tracking system in accordance with project needs and individual utilization goals.
+ Create and maintain detailed project plans, status reports, and budget reports for clients on a regular basis.
+ Collaborate with various team members across Professional Services and R&D to formulate any additional estimates required.
+ Ensure all client communications are clear, timely, and informative.
+ Ensure excellent customer service throughout all aspects of the project.
+ Maintain personal accountability for the health and su...