Customer Service Rep I

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.


* High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.


* Demonstrated experience in customer service, administrative/clerical skills.


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to work independently, with minimal supervision


* Strong work ethic

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* Reviews dashboard for outstanding assignments.


* Contacts contractors for file status (site inspection, estimate upload, etc.).


* Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.


* Completes customer service satisfaction surveys as required.


* Assists external clients with customer service inquiries.


* Participates in special projects or performs duties in other areas as requested.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.