Manager, Accessibility ABLR

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired.

We accomplish this in four ways:


* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.


* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 


* SERVE: Many of our products are sold directly to the federal government.

We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 


* SUPPORT: We want to end blindness forever.

To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Accessibility Manager plays a critical leadership role in ensuring high-quality delivery of Ablr’s digital accessibility services.

This role oversees daily operations, manages a team of accessibility analysts, ensures projects are delivered on time, reviews for QA, and partners closely with clients to support compliance with accessibility standards.

The Manager serves as the operational backbone of the accessibility services line of business—driving quality, consistency, and client satisfaction while supporting a culture of continuous growth and inclusion.

LOCATION AND SCHEDULE

Remote

10-15% travel required

Monday-Friday 7:30 AM – 4 PM

KEY RESPONSIBILITIES


* Supervise, coach, and develop Accessibility Analysts, QA Testers, and other team members.


* Ensure workloads are balanced and staff are supported, reducing burnout and promoting a healthy team environment.


* Lead onboarding, training, and ongoing skill development for team members, including blind and low-vision accessibility analyst interns.


* Conduct regular performance check-ins and support growth aligned with career pathways.


* Oversee end-to-end delivery of accessibility projects, including audits, remediation support and validation, VPAT creation, and consulting engagements.


* Assign project resources, monitor timelines, and troubleshoot risks that may impact delivery or quality.


* Manage production schedules, ensuring consistent output and timely communication with internal and external stakeholders.


* Implement processes to improve efficiency, quality, and collaboration across the team.


* Ensure all work meets WCAG, Section 508, ADA, and other relevant accessibility standards.


* Maintain and enforce testing methodologies, documentation practices, and reporting templates.


* Support continuous improvement of the audit process, tooling, and internal best practices.


* Conduct periodic quality reviews and support analysts in improving their work.


* Partner with Sales and Account Management to support scoping, onboarding, and client ...