Site Service Engineer

We are seeking an experienced Site Service Engineer to join our team.

This role involves delivering technical support, maintenance, and troubleshooting for electrical equipment and systems, ensuring optimal performance, customer satisfaction, and strict adherence to safety and quality standards.

Key Responsibilities


* Act as an LV/MV Specialist with strong protection system expertise.


* Perform MV troubleshooting, erection, and maintenance of MV products and equipment.


* Handle LV troubleshooting, retrofits (including mechanical busbar modifications), erection, maintenance, and testing of LV products and equipment.


* Assist in preparing offers for spare parts, retrofits, and extension panels, and support contract execution.


* Demonstrate knowledge of LV switchgear such as Okken and BlokSet.


* Work with Masterpact NT/NW, Compact breakers, and Micrologic (LV trip units).


* Interface with customers to clarify technical issues and resolve problems related to MV/LV products and equipment.


* Program and troubleshoot protection relays (SEPAM, MICOM, VIP); knowledge of other manufacturers' relays is an advantage.


* Conduct testing and commissioning of MV/LV equipment and products.


* Knowledge of VFD for LV and MV.


* Execute contracts for spare parts, retrofits, extension panels, and maintenance jobs.


* Provide on-site and remote technical assistance to clients.


* Train customers on equipment operation and maintenance.


* Maintain excellent communication and customer service skills.


* Work independently and under pressure when required

Qualifications


* Degree or Diploma in Electrical and Electronics Engineering.


* Strong communication and interfacing skills.


* 6-8 years of experience in installation, mechanical retrofits, testing, commissioning, and maintenance activities.


* Flexibility to work on-site (onshore/offshore) as per job requirements.


* Digital experience and ability to meet Schneider Electric KPIs.


* ADDC/DEWA/TAQA approval is an added advantage.


* Proficiency in Windows, MS Office, and software related to test equipment and relays; LV specialization software knowledge is a plus.

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