2nd Line Support Partner

Salary £27,500 per annum negotiable based on skills, certifications and experience, plus 34 days leave (rising to 39) and career path with development and excellent training package

Permanent, Full Time (37.5 hpw)

Newcastle upon Tyne

We can’t offer a CoS for this role

Home, a place where you belong

Make the switch to a role where what you do really matters.

Tired of fixing the same old problems? Here’s your chance to work with the latest tech, own issues end to end and help colleagues deliver life-changing services.

Join a not-for-profit where every fix supports something bigger – and where your skills make a real difference.

What you’ll do


* Troubleshoot Meraki and Cisco networks, VPN and Wi-Fi using LogicMonitor.


* Support the M365 stack – Intune, Azure AD, Teams, SharePoint and Exchange – and automate with PowerShell.


* Own escalations from 1st line and resolve complex incidents fast.


* Document fixes and knowledge base articles, feeding insights into problem management and improvements.


* Deliver office projects, install kit and coordinate suppliers for openings and closures.


* Provision and configure devices at scale using Intune and Autopilot.

Why join us

Be part of a team that loves tech and loves helping people.

We’ll back your growth with a wide range of development and career directions open to you.

Many of our colleagues have moved from 2nd line into 3rd line roles.

Enjoy flexibility, great benefits, and work that feels good because it matters.

Be part of one of the UK’s top 10 Great Places to Work!

You have


* Excellent communication skills to explain tech clearly to all colleagues.


* Strong troubleshooting skills with Intune, Azure AD, M365, Teams, SharePoint and Exchange, plus networking (Meraki/Cisco) and monitoring tools like LogicMonitor.


* Problem-solving experience within a Service Desk environment that operates within an ITIL framework.


* A Microsoft Fundamentals certification such as AZ-900, SC-900, AB-900 or MS-900, and MD-102 (Endpoint Administrator) or willingness to work towards it.


* A continuous improvement mindset and enthusiasm for learning new tech.

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* You’ll work Monday to Friday.


* We work a 7.5 hour working day between the hours of 7am to 5.30 pm.


* We work a hybrid pattern with 2 days in our central Newcastle upon Tyne office per week on average.


* You need to be able to drive, as you’ll use a company van for site visits.


* Occasionally a site visit could involve travel and an overnight stay.

What’s in it for you?


* Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more


* 2 paid volunteering days each year


* Matching pension contributio...