Product Delivery Director - Payments -Executive Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands.

Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in the Wholesale Payments, Small & Medium Business Product, you foster enhancements and optimize the way products are delivered to customers.

As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Job responsibilities


* Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination


* Follows the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.


* Coaches and mentors the Product Delivery Team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies.


* Lead and manage a team of user acceptance testers, providing support, performance feedback, and career development guidance while fostering a culture of learning, innovation and excellence.


* Lead the development of comprehensive testing strategies and test cases to ensure full compliance with business requirements, regulatory compliance, and organizational standards.


* Manage testing demand and capacity supporting a large project portfolio, managing cross-project dependencies and competing priorities to maximize operational efficiency.


* Manage end-to-end testing programs applying rigorous project management disciplines to ensure efficient execution and successful outcome delivery


* Apply extensive risk management expertise to evaluate testing outcomes and assess potential risk factors, ensuring protection of both organizational and customer interests.


* Maintain clear testing standards, further best practices and drive standardization efforts across the broader Merchant Services organization.


* Cultivate strategic partnerships with senior stakeholders by clearly communicating testing methodologies and results while proactively presenting solutions to address identified issues.

Required qualifications, capabilities, and skills


* 8+ years of experience or equivalent expertise delivering products, projects, or technology applications


* Extensive experience leading operational management and enterprise-wide changes
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