Student Accounts Counselor

Job Description

Student Accounts Counselor

About the Position:

Stevens Institute of Technology seeks a Counselor for the Office of Student Accounts.

The Counselor, under the supervision of the Associate Director of Student Accounts, provides the highest level of customer service while working with students and parents to answer inquiries regarding their financial status.

The Counselor ensures compliance with federal, state, and institutional regulations and policies while maintaining student account records with accuracy.

The Counselor works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:


* Assist students under financial stress by understanding the unique student needs and utilizing the available Student Accounts payment options and, if needed, institutional resources.


* Responsible for the reconciliation of the daily student payments gateways.


* Monitor all Nelnet Payments to ensure that all adjustments/returns are recorded accurately.


* Monitors all Nelnet Payment Plans to ensure all payment plans are budgeted correctly for domestic and International students.


* Participate in the Student Accounts collection efforts for past due accounts receivable.


* Provide coverage for Student Account Coordinators on the phone and at the front desks as needed.


* Maintain current knowledge of regulations, policies, and applicable requirements for Student Accounts and Stevens, including the Family Educational Rights and Privacy Act (FERPA) and Title IV.


* Safeguard assets and contribute to the sound internal control environment.


* Attend training related to professional development and compliance to maintain accurate and up-to-date information on best practices, policies, and procedures


* Attend campus events as a representative of the Office of Student Accounts.


* Ensures accuracy and quality customer service is maintained in all responsibilities.


* Evening and occasional weekend hours are required.


* Perform other related duties and special projects as assigned by the Director and Associate Director of Student Accounts and as needed by Stevens.

Required: Bachelor’s degree or 5 years of experience in higher education, accounting or a related experience is required.

 Knowledge and Skills:


* Must be a team player with a demonstrated interpersonal skill with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining a customer service orientation at all times.


* Must demonstrate proficiency in Microsoft Office, including Word and Excel.


* Experience with a student ERP Systems is a plus.


* The individual must be an analytical, detail-oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written, and listening). 


* Experience in higher education administration is required, and experience in Bursar, Financia...