Certification Tracking Specialist - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Certification Tracking Specialist to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Certification Tracking Specialist is responsible for maintaining a daily spreadsheet of active providers pending DMA and updates comments in NND documenting to follow up with providers until completion of DMA.

- Due to contract requirements, only US a Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Maintains a daily spreadsheet of active providers pending DMA .

- Update comments in NND documenting follow up with providers until completion of DMA.

- Routinely communicates with PDR and PRC on status or priority providers pending DMA.

- Provides feedback on providers who are struggling with DMA content to Provider Development and Retention.

- Notify PDR, PRC, and Scheduling upon completion/updating of DMA.

- Works closely with other teams within Provider Development and Retention for provider outreach on special projects (new DMA updates, etc.).

- Assists with occasional overflow of Provider Relations Specialists and Report Tracking Specialists if needed.

Additional Duties and Responsibilities:

- Place and answer phone calls to and from medical providers.

- Attend meetings as directed.

- Work effectively within a team dynamic.

- Adapt to new instructions, requests or procedures as provided.

- Maintain a high sense of urgency at all times.

- Other duties as assigned.

Knowledge/Skills/Abilities:

- Ability to read and comprehend instructions, correspondence, and memoranda.

- Ability to write correspondence.

- Ability to effectively present information in one- on- one and small group situations to customers, clients and other employees if the organization.

- Ability to add, subtract, multiply and divide all units of measure.

- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

- Ability to apply common sense understanding to carry out written or oral instructions.

- Ability to deal with problems.

- Proficient in the following computer software: Microsoft Excel, Internet functions (searches, research), Microsoft Word, and Microsoft Outlook.

Working Conditions:

- Normal office environment with some exposure to moderate noise from office equipment and/or generated by staff members.

- Extended hours are occasionally required beyond the regular eight hour work day.

- Frequently utilizes telephone, computer, and printer; occasionally utilizes copy machine.

- Occasionally lifting and/or carrying items weighing up to approximately twenty- five pounds.

Generally sedentary work but requires walking up to approximately twenty- five percent of work time in carrying out job functions such as obtaining information from staff members, overseeing office and the like.

- The ability to work a shift of 8:00am--4:30pm CST (Monday through Friday) is required.

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