A/r Customer Representative Ii

Job Description

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SUMMARY

Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system.

The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment.

The A/R Specialist's II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.

RESPONSIBILITIES



* Accountable for collecting and managing riskon a high volume of delinquent monthly accounts (consisting of past dueaccounts between 31 and 120 days past due) assigned through the collectionsdatabase in accordance with the defined Account Treatment Strategy


* Call on delinquent accounts based on aprescribed queue to secure payment and bring accounts current (50 calls dailyrequired)


* Assertive and strong interpersonal,communication and negotiation skills to secure payment terms on delinquentaccounts


* Provide weekly collections update to reportaccount status to include trends that affects the overall business relationshipwith customers


* Responsible for reducing delinquency inassigned portfolio.

Prepare weekly and monthly reports for senior management.


* Communicate and follow up effectively withsales regarding customers' accounts in a timely manner


* Enlist the efforts of sales and seniormanagement when necessary to accelerate the collection process


* Identify and refer billing and paymentissues to Research specialist


* Respond to customer requests and questionsregarding invoices, statements, special reporting information, paymentprocessing and general billing questions


* Manage credit risk on accounts by makingrecommendation to reduce LOC or place accounts on credit hold


* Refer/suggest accounts for bad debtproceedings

REQUIREMENTS



* Fluent in English language verbal andwritten


* Associate Degree or equivalent experience.Bachelor's Degree preferred


* 3 to 5 years related high volume corporatecollections and/or customer service experience


* Proficient in Excel, Word, PowerPoint andOutlook


* Strong verbal/written communication,problem solving, analytical and negotiation skills with strong attention todetail in goal oriented environment a must.


* Basic principles of finance, bookkeepingand accounting a plus.


* Excellent problem solving, analyticalskills and strong attention to detail in goal oriented environment.


* Ability to thrive under tight deadlines andhigh-pressure situations

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas.

In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nat...