Program Manager, BSA/AML & Fraud

Job Summary

The Program Manager is responsible for managing the governance, process, and program infrastructure that supports the Bank’s BSA/AML, OFAC, and Fraud compliance programs.

This role leads policy and procedure development, annual risk assessments, training and awareness, intake workflow design, and data validation.

The Program Manager also manages the Bank’s fraud program infrastructure, including loss reporting and control testing, and partners with business units on new product and technology initiatives to ensure financial crimes risks are identified and mitigated.  The Program Manager ensures all program elements remain aligned to the Bank’s enterprise risk appetite and Board/Audit Committee expectations, serves as a primary liaison with regulators and auditors, and may act as Deputy BSA Officer when designated.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Develop, maintain, and update policies and procedures related to BSA, AML, OFAC, CIP, and Fraud.


* Design and deliver training and communications, including bank-wide annual BSA/AML/Fraud training, branch communications, and targeted awareness campaigns.


* Lead annual BSA/AML, OFAC, CIP, and Fraud risk assessments, documenting methodology, findings, and recommendations.


* Manage suspicious activity/fraud intake workflow design, routing logic, and testing to ensure timely and accurate escalation.


* Conduct data validation and testing for monitoring systems and intake processes, ensuring completeness and accuracy of data feeds.


* Manage the Bank’s fraud program infrastructure, including fraud loss reporting, KRI/KPI framework, and prepare dashboards and reporting packages for senior management, Audit Committee, and the Board.


* Track and monitor internal issues and QA findings, audit and exam findings (MRAs/MRIAs), ensuring remediation and accountability.


* Partner with business lines and IT on new product and technology reviews to identify financial crimes risks and ensure adequate controls prior to launch.


* Support audit and exam preparation by providing documentation, governance materials, and responses for assigned program areas.


* Provide surge support during high alert/case volumes by assisting with basic investigative tasks or CTR preparation.


* Provide continuity and succession support by serving as Deputy BSA Officer when designated.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


* Complete mandatory annual compliance training.


* Perform other duties and special projects as assigned.

Job Requirements

Education:


* Bachelor’s degree in Accounting, Finance, Business, Criminal Justice, or related field.

Required:


* 5+ years of experience in BSA/AML, Fra...