Technical Service Rep

GENERAL SUMMARY 

Directly manage daily service requirements for assigned account(s)/territory.   Assure proper and effective coverage of all assigned account(s). 

PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.


* Ensure quality of coatings


* Analyze customer issues and troubleshoot technical problems.


* Directly responsible for all service activities within assigned territory/account(s) including:
+ On-site product testing and refinement
+ Customer personnel training and development as directed.
+ Product and process issue resolution
+ Process documentation in a timely manner and as directed. 
+ Process auditing
+ Other assigned service requirements as directed/assigned.
+ Stay up to date with product knowledge and industry trends to provide accurate and timely support.


* Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.


* Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.


* Collaborate with other team members to escalate complex technical issues.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education Required/Preferred


* High school graduate or equivalent required 


* Minimum 1-year related finishing experience or laboratory formulation experience.


* Professional training in related business and/or professional seminars

Specific Knowledge, Skills, and Abilities Required


* Excellent motivational facilitator skills


* Excellent people and leadership skills


* Excellent analytical and organizational skills


* Excellent verbal and written communication skills


* Excellent score on color examination


* Computer skills include word processing and spread sheets.


* Ability to objectively assess positive performance and address performance issues.


* Self-motivated, proactive, aggressive, and self-assured work ethics


* Provide leadership (leading by example with confident decision-making ability)


* Ability to think creatively to define and address personal, group or business needs and opportunities.


* Ability to travel as required.

Reasoning Ability 


* Comprehend technology uses and applications.

Demonstrate outstanding problem solving and critical thinking skills.