TEX Center Manager

Role Purpose

Set up and lead the TEX Center (Returned Product Failure Analysis and Test Execution) to deliver fast, accurate, and actionable analysis of returned/failed products.

Build a high-performing team, establish lab capabilities and processes, meet SLA commitments, reduce closure times, and drive product performance improvements through lessons learned and robust corrective/preventive actions (CAPA).

Act as the central node connecting TEX centers across hubs to enable effective knowledge sharing and standardization.

Key Responsibilities

1) TEX Center Setup & Capability Building


* Define lab layout, utilities, EHS controls, and workflow aligned to product portfolios and test coverage.


* Specify, procure, install, and qualify test equipment and tools (e.g., oscilloscopes, spectrum analyzers, X-ray, CT, environmental chambers, microscopes, rework stations, thermal imaging, data acquisition systems).


* Establish calibration, maintenance, and uptime programs for critical equipment.


* Implement LIMS/CMMS/QMS integration for sample tracking, analysis records, and reporting.

2) Talent Acquisition & People Leadership


* Hire a competent, diverse team (TEX analysts/engineers/technicians), defining roles, skills, and career paths.


* Coach, mentor, and develop team competency through structured training plans and certifications.


* Drive a performance culture with clear goals, regular feedback, and recognition.

3) Operations: TEX Analysis & SLA Management


* Run end-to-end TEX operations: intake, triage, non-destructive and destructive analysis, root cause, validation, closure, and reporting.


* Ensure SLA compliance for returned product analysis-prioritize backlogs, balance workload, and remove bottlenecks.


* Lead daily/weekly operations reviews; publish dashboards (cycle time, throughput, RC confirmation rate, recurrence).


* Maintain high standards of accuracy, traceability, and documentation quality.

4) Root Cause, CAPA & Product Improvement


* Guide systematic analysis using robust methodologies (8D, FMEA, Ishikawa, DOE, FRACAS).


* Translate findings into clear lessons learned; partner with Engineering, Quality, and Manufacturing to deploy CAPA.


* Validate effectiveness of corrective and preventive actions; track recurrence reduction over time.

5) Training & Competency Development


* Build role-based training matrices covering tools, methods, safety, and product knowledge.


* Conduct regular technical workshops and failure analysis clinics; uplift capability for advanced techniques.


* Certify analysts on critical equipment and methods; maintain competency records.

6) Cross-Hub Collaboration & Knowledge Sharing


* Connect with other Hub TEX centers to standardize processes, taxonomies, templates, and best practices.


* Host global knowledge-sharing sessions; maintain a searchable lessons-learned repository.


* Participate in cross-hub audits/assessm...