Product Manager - Machine Learning & Intelligence Operations

We are seeking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager.

This role will spearhead transcription and conversational insights initiatives for the bank.

The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

As a Product Manager with Machine Learning & Intelligence Operations, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices.

You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers.

Your relentless focus on the customer and employee experience will help establish the team's priorities to maximize the value of the product and the work of the modeling and development teams.

Job Responsibilities


* Define and champion the product strategy and roadmap for AI/ML-powered customer experience solutions


* Lead cross-functional teams-including technologists, data scientists, designers, and researchers-to deliver cutting-edge products that modernize service experiences


* Analyze customer journeys and friction points to prioritize features that maximize value for both customers and employees


* Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement


* Partner with user research, business, operations, risk, compliance, and technology teams to ensure readiness and excellence in delivery


* Monitor industry trends and emerging technologies to keep our products and team at the leading edge


* Build a culture of innovation, collaboration, and continuous learning within your team

Required Qualifications, Capabilities, and Skills


* 6+ years in technical product management, with a track record of delivering AI/ML-driven products


* Ability to make strategic decisions, challenge the status quo, and drive measurable outcomes


* Understanding of AI/ML techniques, cloud-based platforms, and data analytics


* Experience leveraging data and insights to enhance customer and employee journeys


* Skilled at engaging with senior leaders, stakeholders, and cross-functional teams


* Experience in customer service operations and advanced degrees in Computer Science, Engineering, Data Science, or related fields


* Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at ...