System Technician III SS

Description & Requirements

Maximus is seeking a System Technician III to provide advanced on-site technical support for end-user systems and project-specific applications.

This role is responsible for troubleshooting, resolving incidents, and maintaining mission-critical systems within defined SLAs.

The ideal candidate will serve as a subject matter expert, ensuring operational continuity through hands-on support, system upgrades, and collaboration with IT teams and vendors.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job Specific Duties/Responsibilities:

- Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.

This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business

- Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required

- Become the subject matter expert for various software applications and end point configurations for the business

- Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics

- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids

- Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed

- Serve as technical liaison between program staff and IT

- Perform technology upgrades and refreshes

- Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production

- Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.

Job Specific Requirements:

- High School Diploma or equivalent with 2-4 years of relevant experience

Preferred Experience and Abilities:

- Comply with all company required policies, procedures and processes including but not limited to required training

- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal

- Strong organizational skills and ability to multi-task in a medium-size business environment

- Availability to respond to the needs of internal stakeholders

- Responsible for adher...