Aftercare Coordinator

Aftercare Coordinator

£27,574 per annum (depending on skills and experience) and great benefits including Health Cash Plan

Temporary (12 months), full time (37.5 hpw)

Hybrid role – working from home, our office at One Strawberry Lane and on our development sites

Newcastle

We can’t offer a CoS for this role

Home, a place where you belong

Join us in our fantastic role of Aftercare Coordinator, where you’ll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home.

Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.

If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on…

What you’ll do


* Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.


* Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.


* Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.


* Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement.


* Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints.

Why join us

This is more than a job, it’s a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UK’s top 10 Great Places to Work! 

You have


* A good understanding of Building Regulations and NHBC technical standards.


* Experience in construction and new homes for sale with a technical background or qualification.


* An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers.


* You’ll have a full current driving licence as you’ll travel around our development sites to support our customers and colleagues.  

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments.     


* This is a hybrid role, so you’ll spend two days in our office at One Strawberry Lane, the rest working at home and on our development sites.  


* You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.

What’s in it for you?


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