Product Portfolio Operations Manager - Operations Cross Product Strategy

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Operations Cross Product Strategy, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities



* Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives


* Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices


* Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized


* Implements a product-level collection strategy consisting of controls, financials, and resourcing needs


* Performs light reporting and data analytics (D&A) functions to support portfolio management and operational decision-making


* Partners with the D&A team to deliver OCPS reporting requirements and address ongoing data needs


* Assists in preparing, validating, and presenting data-driven reports and insights for stakeholders


* Supports ad-hoc data analysis requests and contributes to the continuous improvement of reporting processes and tools

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in program management or performance optimization


* Proven ability to manage and implement operational effectiveness initiatives


* Proven ability to operate within the product development life cycle and agile methodologies

Preferred qualifications, capabilities, and skills


* Proficiency in technical skills such as SQL, Python, and R for data analysis and manipulation


* Experience with data visualization tools such as Tableau and Power BI to create clear, actionable dashboards and reports


* Familiarity with data wrangling tools like Alteryx


* Strong core analytical skills, including statistics, data wrangling, and pro...