Customer Project/Program Management

Customer Project/Program Management

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Summary:

 

Transition Manager partner closely with HPE teams to manage HPE Greenlake customer project delivery.

Transition Managers work with new customers and/or new solutions for existing customers for the deployment and onboarding of HPE Greenlake solutions.

The Transition Manager will plan, control, and manage corporate, customer and third-party vendor efforts.  Transition Managers will develop effective working relationships with internal and external management, resolve tactical and/or strategic project issues, develop project goals and objectives, manage the integration, development, and completion of deliverables to the customer.

Key focus is to ensure the project completion leads to an exceptional customer experience through management of scope, schedule, resources, finances, and risks.

 

Key Responsibilities:

 


* Develop and maintain a strong trusted relationship with multiple HPE functional teams


* Obtain understanding of project scope and alignment to customer’s business and IT needs


* Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment of project scope, timeline, and milestones


* Manage customer and HPE team expectations


* Leverage active listening and observation to identity risks/problems and proactively recommend and implement innovative solutions to mitigate/eliminate


* Enable your curiosity to identify and recommend process improvements and operational efficiencies


* Use knowledge of HPE solutions to identify and develop business growth opportunities within the project


* Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work.


* On occasion (not regularly), may need to assist with a customer and/or project need outside of normal business hours.

Education and experience required:


* Relevant secondary education or equivalent work experience


* 3+ years in managing projects


* Written and verbal communication, presentation, and persuasion skills; mastery in English

Knowled...