Sr Operations Supervisor

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

 Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Sr Operations Supervisor in our Quebec City Location.  This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.

Implements new procedures to improve operational effectiveness and provide performance reports for management as required.

Acts as a proactive member of the Sales resource team in the provision of Customer service solutions.

This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL? 


* Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.


* Establishes/implements of productivity, quality and cost measurements & strategies to achieve desired operational results.


* Ensure timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.


* Responsible for exports team and courier debrief, and remote couriers


* Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc.).


* Ensure successful implementation and continued application of scanning technology.


* Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.


* Ensures sufficient staff resources, materials and supplies on hand at all times.


* Ensures warehouse is organized and set up for next shift.


* Maintains equipment, in safe, efficient operating conditions at all times.


* Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.


* Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager re: final responses.


* Establishes/maintains a proactive security program to safeguard the company’s physical assets.


* Implements & follow up on Customer Service solutions as determined by Sales resource team.


* Identifies/...