Coordinator, Appointments & Referrals

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Referrals

All Locations:
300 Ocean Avenue – Revere

Position Summary:
As an integral part of our patient service team, the Appointment and Referrals Coordinator will be primarily responsible for gathering information concerning patient’s medical needs in order to schedule appointments and securing verification from insurance companies for referral approvals.

Will also the system navigator and point of contact for patients and families having direct access for asking questions and raising concerns.

May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.

HS Diploma/GED and at least 2 years of experience within a healthcare setting with knowledge of EMR systems required.

Must have the ability to understand and interpret various managed care insurance benefits and guidelines.

Schedule: Monday-Friday, 8:00AM-5:00PM

DUTIES AND RESPONSIBILITIES:


* Maximize reimbursement to the health center from various managed care payors by scheduling specialty appointments appropriately, and communicating the outcome to the patients and/or the specialist’s office;


* Establish and maintain professional collaborative relationships with internal and external customers


* Educate/communicate with  patients about their insurance so that they schedule specialty appointments within their insurance network and/or understand the financial consequences of seeing providers out of network;


* Provide patients with the highest quality of customer service in accordance with NeighborHealth’s mission and vision;


* Review and address Epic in-basket messages in a timely manner, taking action within 24-48 hours of receipt.


* With great attention to detail, schedule all external specialty visits for your assigned Referral workqueue per department guidelines; cover other workqueues as needed.  Exhaust all avenues to achieve the goal on securing the appointment within the requested timeframe.  Foll...