Trust & Security and Crisis Communications Vice President

The Communications Team at Chase is seeking communications professional to join the newly-formed Trust & Security and Crisis Communications team.

This person will support existing team member's work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.

As a Trust & Security and Crisis Communications Vice President within the Consumer & Community Banking Communications team you will be responsible for developing and executing comprehensive strategies to manage complex issues that impact the firm's reputation, with a focus on trust, security, fraud and scam prevention, payments, litigation, and other high-profile topics.

In addition, you will serve as a strategic advisor to senior leadership and cross-functional partners, including operations, legal, product, government relations, and marketing.

Job responsibilities



* Lead the development and implementation of issues management strategies to protect and enhance the firm's reputation.


* Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation.


* Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders.


* Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging.


* Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm's position on sensitive topics.


* Step in and support proactive communications strategies across a variety of issue areas.


* Mentor more junior team members on issues management, collaboration, and continuous improvement.

Required qualifications, capabilities, and skills:


* 7+ years of experience in external communications, issues management, or crisis communications within a complex, fast-paced, and highly scrutinized environment.


* Demonstrated expertise in managing high-profile issues, including reputational risk assessment and mitigation.


* Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions under pressure.


* Media relations experience, including handling sensitive inquiries and building relationships with influential journalists and outlets.


* Outstanding verbal and written communication skills, with a track record of delivering clear, concise, and impactful messaging.


* Deep passion for protecting and advancing the reputation of the firm.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put...