Business Service Representative

The Business Service Representative develops and implements agreed upon business outreach plan which will meet business goals of expanding customer base.

RESPONSIBILITY LEVEL:

Develops and implements an agreed upon business outreach plan to meet business goals of expanding customer base.

Identify and communicate employment and other opportunities suitable for individuals or businesses being served, share events and information hosted by partners with other Goodwill employees and departments, and attend local job fairs and community events as a representative of Goodwill.

Report and record required information into the appropriate platform.

Schedule on and offsite events that promote Goodwill programs.

Partner with internal Goodwill clients, including but not limited to Goodwill Retail and TalentBridge, to identify employment opportunities in line with long-term employer goals, mission, vision, and values.

The development of annual goals and growth plans will establish individual accountabilities and work volume.

Implements strategies to achieve the goals of the organization and Mission Services.

Typically works on projects and initiatives that span 3 12 months.

PRINCIPAL DUTIES:

1.

Analyze the business climate of industry sectors and utilize current business data to conduct research and make cold calls and business outreach calls.

Recognize and understand current employment trends and adapt to changing markets.

Develop a strong understanding of customer and community needs and provide effective solutions.

2.

Demonstrate a consultative sales-related approach utilizing strong communication skills to procure/maintain new relationships.

Visit area businesses and schedule presentations to inform them of Goodwill s services and programs and how they can benefit from these services.

Conduct outbound calls to schedule and run presentations promoting services and programs.

Provide personal attention and maintain existing customer accounts to cultivate long-lasting relationships.

3.

Conduct studies and surveys on needs or problems to obtain data required for solutions.

4.

Develop a focused business outreach plan that details activities to follow during a set time frame by working closely with the program/project manager.

5.

Understand and effectively communicate the program s vision, models, and long-term strategies.

6.

Participate in job and/or information fairs, events, seminars, and meetings to refer participants to Goodwill programs for placement services.

7.

Prepare tracking reports and submit documentation for monthly reports.

Maintain accurate records of all prospecting/follow-up activities, including cold calls, face-to-face meetings/presentations, referrals/networking, and follow-up activities.

Update and maintain employer and/or educator client files and database as required by program contracts.

Organize, maintain, and update client files and database content as needed.

8.

Meet minimum targeted metrics defined by program goals an...