Learning Lead II

Are you passionate about driving positive change and empowering others to reach their full potential? Join our Consumer Bank Learning team as a Learning Lead II and help shape the future of professional development for over 40,000 employees across Retail Branches, Community and Business Development, JP Morgan Private Client, and Virtual Banking.

As a Learning Lead II within our team, you'll design and deliver innovative, digital-first learning solutions that cover a broad spectrum of topics-from products and systems to relationship development and professional skills.

You'll collaborate with subject matter experts and stakeholders to create engaging content that leverages the latest in AI-driven technologies and multimedia, ensuring our workforce is equipped for success in a fast-paced, ever-evolving environment.

If you're ready to make a meaningful impact and help our organization thrive, we want to hear from you!

Job responsibilities


* Develop engaging, effective, digital-first learning solutions for a diverse workforce


* Partner with subject matter experts and stakeholders to design and deploy innovative, multi-media training programs that drive business results


* Leverage microlearning, AI-driven solutions, and emerging technologies such as Gen AI simulations to boost learning adoption and engagement


* Measure and report on the impact of training programs to demonstrate business value


* Monitor learner feedback and collaborate with stakeholders to continuously innovate and improve training offerings


* Apply emerging AI technologies seamlessly within the flow of work


* Work closely with cross-functional teams to implement learning solutions


* Ensure all learning activities are well-designed and meet development and accessibility standards

Required qualifications, capabilities, and skills


* College degree or certification in a relevant field, or prior experience in learning development or branch banking


* Up-to-date knowledge of AI advancements in learning and educational technology trends


* Demonstrated experience designing and implementing training solutions that elevate skills


* Ability to effectively apply AI technologies in the flow of work


* Proven track record of collaborating with cross-functional teams to implement solutions


* Strong project management skills with success managing multiple projects in a fast-paced, deadline-driven environment


* Excellent analytical, problem-solving, and time management skills


* Proactive self-starter, able to work independently and as part of a team - organized, detail-oriented, self-motivated, and delivery-focused


* Strong relationship management skills; able to interact with employees at all level


* Excellent written and verbal communication skills; comfortable presenting to large and small groups

Preferred qualifications, capabilities, and skills


* 3+ years' experience in the financial services indu...