Bilingual Quality Analyst - Remote

Description & Requirements

Maximus is seeking a detail-oriented and experienced Bilingual Quality Analyst.

This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.

The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.



*Position is contingent upon contract award

*

This position requires fluency in Spanish and English (both written and spoken).

The Bilingual Quality Analyst will review customer interactions in Spanish and complete evaluation scoring and documentation in English.

Candidates must be comfortable understanding spoken Spanish and writing detailed feedback in English.

This is a fully remote role.

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirement provided below.

Remote Position Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

Essential Duties and Responsibilities:

- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.

- Collaborate in developing new procedures and update existing procedures when changes occur.

- Analyze reports on operational performance and provide solutions to identified issues.

- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.

- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.

- Assist with monitoring performance and meeting contractual requirements using system applications.

- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.

- Assist with staff training for the purpose of achieving and maintaining quality program goals.

- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.

- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.

- Collaborate in developing new procedures and update existing procedures when changes occur.

- Analyze reports on operational performance and provide solutions to identified issues.

- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.

- Conduct monitoring activities and audits for quality assurance purposes and to support the effect...