Product Owner

Position Overview

ScanSource is seeking a strategic, hands-on Product Owner to lead the development and lifecycle of our new Cisco Partner Platform, the foundational replacement for the legacy Cascade system.

This role is responsible for defining the product vision, roadmap, and feature set, ensuring the platform delivers maximum value to ScanSource, Cisco, and our partners.

The Product Manager will serve as the primary decision-maker on functionality, scope, and prioritization, and will drive cross-functional collaboration from concept through rollout and adoption.

Key Responsibilities

Product Ownership & Strategy


* Serve as the primary owner and champion for the Cisco Partner Platform, accountable for end-to-end product success.


* Define and communicate the product vision, strategy, and roadmap in alignment with ScanSource's business objectives and Cisco's commercial strategy.


* Prioritize and manage the product backlog, balancing business value, partner needs, and technical feasibility.


* Make informed trade-off decisions on scope, features, and timelines to maximize value delivery.

Roadmap & Feature Design


* Lead the design and evolution of platform functionality, including quoting, billing, enterprise agreement support, partner insights, opportunity management, renewals, order tracking, and role-based access.


* Collaborate with UX/UI designers to ensure an intuitive, self-service user experience.


* Incorporate feedback from partners, internal stakeholders, and beta users to continuously refine the platform.

Delivery & Agile Leadership


* Act as Product Owner within an Agile delivery framework, participating in sprint planning, reviews, and retrospectives.


* Act as primary point of contact for software development teams.


* Define and validate acceptance criteria for all deliverables; ensure features meet business needs and quality standards.


* Partner with engineering, QA, and project management to deliver on milestones and resolve blockers.

Training, Rollout & Change Management


* Develop and execute training and rollout plans for partners and internal users.


* Create and maintain comprehensive onboarding materials, guides, and resources to support adoption.


* Lead change management efforts to drive user engagement and minimize resistance.

Partner & Stakeholder Engagement


* Gather, analyze, and prioritize partner and customer feedback to inform product enhancements.


* Act as the voice of the partner in all platform decisions.


* Facilitate regular communication with executive sponsors, the steering committee, and cross-functional teams.

Data, Analytics & Continuous Improvement


* Leverage platform analytics and partner insights to drive data-informed decisions.


* Monitor KPIs and success metrics; iterate on the product to improve usability, adoption, and business outcomes.


* Prepare and present status updates, risk assessments, and reco...