GM - Customer Experience Management

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India.

We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be for Mumbai for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt.

Ltd.)

Job description:

Act as the Customer Experience advocate.

Drive Customer Centricity across Business.Ensure the Customer Experience is measured and improved according to the Business priorities.Define and follow-up the improvement action plan and priorities with the Business stakeholders.Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and preventive actions.Use digital and data analytics to measure and improve customer experience.
What qualifications will make you successful for this role?


* Education: B.E/ B.

Tech (Mechanical, Electrical, Production Engineering)

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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