Unit Clerk – OnCall - Triage

Unit Clerk - OnCall
Triage, Whatcom Crisis Triage Center | 400-21350
On-Call (Open Availability - 12hr shifts, no guaranteed hours per month)
Wage: $29.12 to $46.50 DOE
Union: Yes
About the Role
The Unit Clerk provides essential administrative and clerical support to ensure efficient operations within the Triage program at the MARC Healing Center.

This role supports both program staff and clients by managing communication, documentation, scheduling, and other clerical functions while maintaining a calm, professional, and recovery-focused environment.

The Unit Clerk serves as a vital link between staff, clients, and community partners - supporting the program's daily functions, maintaining confidentiality, and contributing to a welcoming and organized clinical setting.
Key Responsibilities


* Perform data entry for client registration, service records, and file management.


* Verify insurance eligibility and complete prior authorizations or admission notifications as required.


* Ensure all clerical and administrative functions are performed in compliance with Compass Health policies, procedures, and protocols.


* Manage purchasing and supply orders for the program.


* Track and implement updates to office policies and procedures.


* Collect and organize data for program and compliance reporting.


* Sort, distribute, and manage incoming and outgoing mail.


* Serve as receptionist as needed - greeting clients and visitors, answering phones, and assisting with inquiries.


* Support crisis response at the front desk by calmly addressing urgent or symptomatic situations until clinical staff are available.


* Prepare correspondence, reports, meeting minutes, and displays as assigned.


* Maintain client files and ensure compliance with WAC, licensing, and contract requirements.


* Participate in supervision, training, and team meetings.


* Maintain HIPAA compliance and protect client confidentiality.


* Demonstrate respect for diversity and commitment to trauma-informed, recovery-oriented care.


* Uphold Compass Health's Strategic Intention, Core Values, and Core Competencies.

What You Bring


* High School Diploma or equivalent required; AA or BA degree preferred.


* Minimum of 1 year related work experience.


* Experience in a medical, mental health, or social services environment preferred.


* Valid Washington State Driver's License, vehicle, and appropriate insurance (if applicable).

Skills & Abilities


* Proficiency in data entry and management of client information systems.


* Strong clerical, administrative, and organizational skills.


* Excellent verbal and written communication skills.


* Ability to multitask and prioritize within a fast-paced environment.


* Calm, solution-focused approach to problem-solving and client interaction.


* Computer proficiency including Microsoft Office and Electronic Medical Records (EMR).


* Ability to pas...