Lead CRM Engineer

JOB DESCRIPTION

As Lead CRM Engineer here at Chubb, you will lead the delivery of a critical Claims CRM platform for adjusters across North America.

In this high-impact role, you drive technology planning, solution design, and oversee the full software development lifecycle, including testing new product features.

You will collaborate closely with data, engineering, and business teams to support effective decision-making and teamwork.

Success in this role requires strong communication, self-management, and organizational skills to navigate a fast-paced environment.

You bring a proven record of leading transformative technology initiatives, deep technical and insurance industry expertise, and extensive experience guiding process and engineering teams within an agile framework.

In this role, you will:


* Lead successful delivery of claims adjuster platform integrated features with MS Dynamics CRM, including maintenance and support


* Partner with the business product owners, enterprise architects and other product team members to document and groom product features, user stories, and acceptance criteria in an agile development environment


* Work with technical experts to support and ensure that the technical design aligns with business needs, and ensure compliance with enterprise IT policies, best practices, standards and processes


* Collaborate with cross-functional teams and manage complex CRM development projects on-time, on-budget, and in accordance with client specifications


* Manage day-to-day activities of global teams through effective communication within the team, externally with other teams, business customers and senior leaders

QUALIFICATIONS



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ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful discrimination, harassment ...