Hospital Liaison

Hospital Liaison/Admissions Support Liaison

Location: Chattanooga, TN - Full Time - On-Site

Schedule: Monday - Friday

NHC is seeking a compassionate and organized Hospital Liaison to support patient transitions from acute care hospitals to NHC skilled nursing facilities.

This role serves as a key connection between hospitals, patients, families, and NHC Centers - ensuring a smooth, informed, and patient-centered admission process.

Key Responsibilities:


* Coordinate and support patient transition with hospital Case Manager and Discharge Planners.


* Serve as a professional representative of NHC to hospitals, physicians, payors patients, and families.


* Review patient records and use clinical judgement to determine appropriate placement.


* Maintain thorough, ongoing communication with families to support informed decision-making.


* Collaborate with Admissions Coordinators and Social Workers regarding referrals, medical records, transportation, and admissions.


* Assist in presenting and promoting NHC centers, homecare, and insurance benefits.


* Provide basic guidance on Medicare, Medicaid, and insurance benefits.


* Obtain necessary consent forms and admission documents.


* Support four NHC centers in the Chattanooga market as part of a collaborative liaison team.


* Participate in training, in-service education, and RELIAS modules.


* Model NHC values and professionalism in all settings.

Qualifications:


* Bachelor's degree in Social Work preferred (not required).


* Experience in case management, hospital liaison work, or Skilled Nursing Facility (SNF) settings preferred.


* Strong multitasking abilities with the capability to manager multiple priorities effectively.


* Skilled in resolving problems independently while maintaining professionalism and accuracy.


* Excellent relationship-building skills with the ability to work seamlessly with multidisciplinary teams - especially physicians, and nurse case managers.


* Able to assess urgency and importance to ensure timely and accurate completion of tasks.


* Demonstrated reliability through consistent promptness and timeliness.


* Strong communication, organization, and clinical judgement skills.


* Understanding of the nursing process and healthcare regulations.


* Proficient with email, Microsoft Word, Excel, and required electronic platforms.

Physical Requirements:


* Ability to stand and move continuously throughout the day.


* Adequate vision, hearing, and communication ability to meet patient and staff needs.


* Sufficient manual dexterity for required tasks.

Benefits:


* 401(k) with matching


* Medical, dental, vision, and life insurance.


* Disability insurance


* Paid time off


* Tuition Reimbursement


* Flexible Schedule