Contractor Network Performance Coach

We're Crawford, a global leader in claims management, where every claim represents a person and a community we help restore.

As a Contractor Network Performance Coach in Jacksonville, FL (Hybrid), you'll coach contractors, deliver educational training, and analyze performance data to drive improvement and ensure quality outcomes.

If you bring customer service experience, knowledge of property insurance or construction, proficiency in Xactimate, and strong organizational and communication skills, join the One Crawford family and apply today at Crawford Careers.


* Bachelor's degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.


* Minimum 1 year training, coaching and/or leadership experience


* Minimum 1 year Project Management experience preferred


* Residential Property Insurance training experience preferred


* Exhibits team leadership capabilities


* Familiar with residential and commercial construction, restoration means and methods


* Ability to interpret contract terms and conditions


* Basic construction estimating skills


* Ability to review completed work and determine conformance with contract requirements and standard business practices


* Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork


* Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs


* Excellent written, verbal and oral communication skills


* Excellent attention to detail; organizational and interpersonal skills


* Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision


* Tact and diplomacy


* Highly objective decision making style based on facts, not intuition


* Confident and decisive in reaching conclusions and determinations


* Strong relationship/team building skills


* Strong time management abilities


* Previous experience in the construction industry.

Insurance property loss adjusting experience helpful.


* Will have frequent interaction with contractors and clients.

#LI-EC1


* Coaching and Development:
+ Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.
+ Provide real time coaching and feedback to contractors based on contractor performance.
+ Work with management to determine training needs and training topics.
+ Subject matter expert for Contractor Connection processes and program requirements
+ Create performance improvement plans touching multiple disciplines within the organization.
+ Provide feedback and recommendations for formal training development.
+ Address training related questions and queries from contractors.
+ Coordinate with team members to develop a...