VP- Card Customer Experience Product Manager

The Card Customer Experience Product team is seeking a highly effective, customer-focused, and proactive Product Manager to help lead the rapidly growing product development and end-to-end capabilities within the Card organizations.

The Product Manager will own a key product area with high leadership support and visibility.

The ideal candidate has experience delivering customer experiences for web and mobile, and will work across the lines of businesses to execute on an ever-evolving roadmap to drive business objectives forward.

To keep Chase Credit Cards on the leading edge of the rapidly changing Customer Experience landscape, they'll partner with cross functional teams of core engineering, design and business partners to bring robust features to market.

As a Product Manager, the desired candidate will be outcome-focused with a practical orientation to developing and maintaining an innovation lifecycle product roadmap.

Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital channels.

In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology and internal stakeholders.

Job responsibilities


* Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at leading edge of digital capabilities.


* Manages discovery efforts and market research to uncover customer problems, target customer segments, and solutions to solve those problems.


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.


* Collaborate with design, engineering, research and marketing teams to drive new features and optimization of existing ones.


* Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives.


* Identify and champion new ideas across key customer journeys to increase customer satisfaction and engagement, and ensure consistency for the customer across channels.


* Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.


* Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication

Required qualifications, capabilities, and skills


* 5+ years of experience in product management, preferably with experience in credit cards or digital banking


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managem...