Chief of Product and Relationship Management and Executive Vice President

Company

Federal Reserve Bank of Chicago

The FRFS enterprise has an exciting opportunity to be a part of the FRFS leadership team as the Chief of Product and Relationship Management.

In this role, the selected individual will report directly to the Chief Payments Executive and will be an integral part of the FRFS team establishing and executing the strategic goals for operating the U.S.

payment systems that serve 9,000+ financial instructions, the U.S.

Treasury, and touches nearly every U.S.

household, tens of millions of businesses, and facilitates liquidity movement for both national and international financial markets.

The Chief of Product and Relationship Management’s broad responsibilities include product and pricing, customer experience, data strategy, customer and industry engagement, marketing, market research and payments system improvement.

We seek an executive leader to set vision and strategy, live our values, model our culture and drive accountability.

To achieve our vision of being a high-performing organization with a culture that attracts and retains top talent, we expect our leaders to be curious and agile, champion a work environment that is inclusive and open to new ideas, biased to action, and mindful of customer experience in all that we do.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.  

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

The role of Chief of Product and Relationship Management


* Create a vision and strategy for FRFS customer experience and industry engagement, creating alignment across product lines to bring a consistent “voice” to FRFS external outreach.


* Develop a near- and long-term product roadmap representing all technology, operations and product development.

 


* Lead FRFS’ Payments System Improvement to advance payment speed, security, efficiency, and cross border lead...