Fulfilment & Logistics Projects Manager

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.

Role Mission

At Hermès, logistics is an extension of our heritage-every movement reflects the Maison's commitment to timeless craftsmanship and elevated service.

This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.

As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration-ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.

Key Responsibilities

Project Leadership & Development


* Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.


* Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.


* Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.

Project Ownership, Budget & Coordination


* Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners.


* Ensure timely and efficient delivery of initiatives that support strategic growth.

3PL Management & Supplier Relations


* Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations.


* Manage change requests and coordinate annual reviews with providers to drive continuous improvement.


* Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards.

Performance Excellence & Operational Resilience


* Propose and implement logistics enhancements across transport, import/export, and fulfilment.


* Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.


* Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels.

S ustainable Fulfilment & Brand Responsibility


* Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.


* Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès' values of longevity and responsibility.


* Monitor and report environmental footprint across supply chain activities.

About you


* Education: Degree ...