Desktop Support Intern (Onsite Eagan, MN)

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity,

accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Canada, Saudi Arabia, and the United Kingdom.

For more information, visit https://www.maximus.com

PROGRAM DETAILS:

This position requires a commitment of 40 full-time hours per week, with availability during usual business hours for the duration of a 10-week summer program: starting Tuesday, May 26th and ending Friday, August 7th, 2026

Essential Duties and Responsibilities:
- Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user.
- Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics.
- Perform PC builds including the use of image deployment software to perform imaging tasks.
- Document, track, and monitor problems within the ticketing system to ensure timely resolution.
- Identify, research, and resolve technical problems.
- Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware.
- Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.



* Currently enrolled at a 4 year college or university


* Currently Pursuing a Major in Information Technology or similar field


* This is a ONSITE internship located in Eagan, MN

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package....