Team Leader

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire.

As part of this, the coaches need to be observed regularly to ensure quality and consistency.

In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks.

The successful candidate will need to be present in Oxfordshire at least twice per week

The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services.

Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery.

The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

• Healthy Eating and Nutrition

• Smoking Cessation

• Physical Activity

• Weight Management

• Alcohol consumption

• NHS Health Checks (outreach)

As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services.

Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.

1.Coordination of service delivery by:

• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement

• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance

• Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner

• Effectively manage own time and workload to ensure deadlines are met in an effective manner

• Contribute to team organisation, planning and continuous improvement.

2.

Ensure the service is embedded within and across the local networks and communities.

• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, comm...