US Customer Master Data Steward

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: US Customer Master Data Steward

The position is part of the US Customer Master Department and manages the customer database for Elanco Animal Health.

It is responsible for accurately creating and maintaining records for veterinarians, agents, and distributors.

These records support essential business activities such as shipping, pricing, billing, and cash collection.

The data also determines customer eligibility for promotions and sales force compensation.

The role follows strict procedures to ensure correct updates and corrections.

It includes interacting with internal and external customers to resolve issues.

The job also handles questions related to electronic data submitted by agents.

Your Responsibilities:


* Create and maintain customer master records in MDM and SAP for veterinarians, clinics, agents, distributors, sales reps, and other customers, ensuring accuracy for business transactions such as invoicing, rebates, commissions, shipments, and tax compliance.


* Serve as a point of contact for Agents, ensuring customer records are correct, maintaining Animal Health Numbers (AHN), and enforcing compliance.


* Process data change requests and follow established standard operating procedures for SAP and MDRS, ensuring correct customer classification for financial accuracy.


* Interact and collaborate with multiple internal departments (Account Services, Credit, IT, Accounting, Tax, Distribution) and third-party vendors to resolve customer master, pricing, and order/invoice issues.


* Work closely with team members and external agents to maintain data quality, resolve problems, and ensure seamless execution of customer master processes.

What You Need To Succeed:


* The position requires a high school diploma with a minimum of four years successful business experience.  Bachelor’s degree preferred.


* Proven problem-solving skills, attention to detail and accuracy is a must.

Experience and aptitude in data entry is required.

Incumbent is required to have proficient verbal and written skills as well as excellent phone etiquette.


* Advanced English.

What will...